Quick Help Support

Thames Water customer service

Fastest route: live chat

Go to thameswater.co.uk

Phone numbers

Chat and social

Help pages

  • Support page thameswater.co.uk/contact-us/support-services
  • Help centre thameswater.co.uk/help
  • Contact page thameswater.co.uk/contact-us
  • FAQ thameswater.co.uk/help/temporary-hosepipe-ban/hosepipe-ban-faqs

Complaints

  • Ombud or regulator ofcom.org.uk ofcom.org.uk/phones-and-broadband/accessibility/services-for-disabled-people

Opening hours

  • Message us on WhatsApp, so you can get on with your day and respond at your pace. Available Monday to Friday 8am to 5pm excluding bank holidays.
  • Call us Monday to Friday from 8am to 5pm. We're closed on bank holidays.
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