Telehealth Etiquette: Do’s And Don’ts

Telehealth, or online therapy, has become a popular and accessible way to receive mental health support. Whether you’re new to this mode of counseling or a seasoned user, there are certain etiquette guidelines that can enhance your telehealth experience. In this guide, we’ll explore the essential do’s and don’ts to ensure a productive and respectful online therapy session. Let’s dive in.


  1. Test Your Technology: Prior to your telehealth session, test your device, internet connection, and the platform you’ll be using. This ensures a smooth and uninterrupted session.
  2. Choose a Quiet, Private Space: Find a quiet and private location for your session. Inform family members or roommates of your session time to avoid interruptions.
  3. Be Punctual: Arrive on time for your session. Being punctual demonstrates respect for your therapist’s time and allows you to make the most of your session.
  4. Dress Comfortably: While you don’t need to wear formal attire, choose comfortable clothing. Feeling at ease can positively impact your session.
  5. Prepare Your Space: Create a calming environment in your chosen space. Dim the lights, have a glass of water nearby, and perhaps light a scented candle to set a relaxed atmosphere.
  6. Have a Notebook Ready: Keep a notebook or digital note-taking device nearby to jot down insights, coping strategies, or topics discussed during your session.


  1. Avoid Multitasking: During your session, avoid multitasking. Focus solely on your therapy session, as distractions can hinder progress.
  2. Don’t Interrupt: Allow your therapist to speak without interruption. This respect for their role creates a better therapeutic environment.
  3. Skip Technical Troubles: If technical issues arise during your session, don’t let frustration take over. Be patient and, if needed, reschedule the session or switch to another method, such as a phone call.
  4. Don’t Over-Share Personal Information: While openness is encouraged, avoid oversharing personal or sensitive information online. Maintain boundaries to protect your privacy.
  5. Refrain from Judgments: In online therapy, it’s essential to be non-judgmental and understanding. Respect differences in opinions and experiences.


Can I use my smartphone for telehealth sessions? Yes, smartphones are commonly used for telehealth sessions. Ensure you have a stable internet connection and the necessary app or platform installed.

How should I handle a poor internet connection during a session? If your internet is unstable, inform your therapist, and they may suggest rescheduling or switching to a phone call.

Is telehealth suitable for couples or family therapy? Yes, telehealth can be used for couples and family therapy. Ensure each participant has a private and quiet space for the session.

Are there specific telehealth platforms I should use? Your therapist may have a preferred platform, but common options include Zoom, Skype, and dedicated telehealth platforms.

What if I have an emergency during a session? In case of an emergency, inform your therapist immediately. They can provide guidance or help you connect with the appropriate resources.

In summary, following telehealth etiquette enhances your online therapy experience. The do’s and don’ts mentioned here create a respectful and productive environment for both you and your therapist. Online therapy can be just as effective as in-person sessions when approached with the right mindset and etiquette. If you have further questions about telehealth or online therapy, feel free to ask your therapist for guidance and support.

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